How to give Spanish-speaking clients case updates they can read

For many personal injury, immigration and family law firms, a large share of clients prefer Spanish. When updates only come in English, those clients call - often to the one bilingual person in the office - just to understand where their case stands.

What works

• Stage names and short descriptions written once, in plain words, and available in Spanish.
• Updates translated consistently, so a client reads the same thing your team wrote.
• Letting the client choose the language themselves, instead of guessing from their name.
• Keeping legal terms simple - clients understand "your demand went to the insurance company" in any language.

What to avoid

• Relying on one bilingual staff member to relay every update by phone.
• Pasting messages into a free translator and sending them unchecked.
• Sending English-only links and portals to clients who asked for Spanish.

How Gides handles Spanish

Every Gides client page has an English / Español switch. Your stage names, their descriptions and every update your team writes are translated into Spanish automatically, so a Spanish-speaking client reads their case in Spanish without your staff translating anything. Clients get an alert when their case moves and can ask their case manager to call them from the same page.

Plans start at $99 a month for up to 50 active cases, with unlimited case managers. New firms: your first month is free with code FREEMONTH.

Questions: support@gidescase.com. Gides Case LLC.